Frequently Asked Questions

 

Q:  Can you repair batons?

A:  Yes.  If the shaft is broken, I can drill out the old shaft and replace it with a new one.  The fee for this service is $29.  If the brass counterbalance ever comes loose, I will install a new one for you free of charge.  Due to the variance in shaft diameters and manufacturing techniques, I generally do not repair batons built by other companies.

 

Q:  Can you duplicate my current favorite baton?

A:  Yes.  I can make the best, most accurate copy if you mail the baton to me.  However, if you don’t want to temporarily part with your favorite baton, a nice clear photocopy is almost as good.  If you cannot make a photocopy, a digital photo of the handle next to a ruler is sufficient for me to make a pretty good reproduction of your baton.  Due to the extra time and care needed to duplicate a baton, a $15 charge will be added to the cost of the baton.

 

Q:  When will I get my baton?

A:  “In Stock” batons generally ship within 3 business days.  Custom ordered batons usually ship in 5 – 10      business days but the waiting list in the Fall can grow to 3-4 weeks.

 Domestic shipping estimates (from the Post Office to your address):

·          USPS  First Class mail      5-7 days

·         USPS  Priority mail          2-3 days

Unless there is a delay in customs, international shipping typically takes approximately 10 days to 2 weeks.

 

 

Q:  What if I don’t like my new baton?

A:  Your satisfaction is my goal.  If for any reason you are not completely satisfied with your baton, you may return or exchange it within 90 days of your purchase.