Frequently Asked Questions
Q: Can you repair batons?
A: Yes. If the shaft is broken, I can drill out the old shaft and replace it with a new one. The fee for this service is $29. If the brass counterbalance ever comes loose, I will install a new one for you free of charge. Due to the variance in shaft diameters and manufacturing techniques, I generally do not repair batons built by other companies.
Q: Can you duplicate my current favorite baton?
A: Yes. I can make the best, most accurate copy if you mail the baton to me. However, if you don’t want to temporarily part with your favorite baton, a nice clear photocopy is almost as good. If you cannot make a photocopy, a digital photo of the handle next to a ruler is sufficient for me to make a pretty good reproduction of your baton. Due to the extra time and care needed to duplicate a baton, a $15 charge will be added to the cost of the baton.
Q: When will I get my baton?
A: “In Stock” batons generally ship within 3 business days. Custom ordered batons usually ship in 5 – 10 business days but the waiting list in the Fall can grow to 3-4 weeks.
Domestic shipping estimates (from the Post Office to your address):
· USPS First Class mail 5-7 days
· USPS Priority mail 2-3 days
Unless there is a delay in customs, international shipping typically takes approximately 10 days to 2 weeks.
Q: What if I don’t like my new baton?
A: Your satisfaction is my goal. If for any reason you are not completely satisfied with your baton, you may return or exchange it within 90 days of your purchase.